Our systems, organizations, politics, cities, committees, boards, non-profit organizations, and every other team effort is not perfect.

There are gaps and administrative unfairness in every single system. If you ever want to understand why our systems are the way they are, read policy books from Deborah Stone (Eg. Policy Paradox” The Art of Political Decision Making) and you’ll understand how strategic this is from a political point of view. The division of resources is certainly not by accident.

Then focus on the next layer: the individuals.

Humans also work on these teams and people make mistakes. We are not a perfect species by any measuring yardstick. We are flawed and we are constantly learning and growing. We have our own trauma, imperfect childhoods, different brain structures and chemical exchanges, different age development stages, different frameworks within how we see the world, and temporary feelings rising and falling in the mix of every single day. Throw in some egos, status, hierarchy, culture, gender expectations, and all social constructions into the constant movement of social interactions. It can be messy. Let’s say that. I am impressed we are able to communicate and work as well as we do.

If we wait for systems and people to be perfect before we enter them or interact with them, we will be dead before that ever happens.

Our external complaint systems are not perfect.

But, they are all we have.

If we stop engaging with them, filing complaints, we are screwed.

External complaint systems are the only source of outside eyes looking into the school system. They are the only hope at accountability and transparency. No one else has access. No other outside organizations can force them to hand over documents or force them testify. If the school districts didn’t know they existed and didn’t think parents would use them, it would be a free for all. They would be untouchable. I have seen what happens when school employees think they are untouchable. It’s bad.

There would be no OIPC for access to information. There would be no Ombudsperson connected to policy and fairness. There would be no regulatory body for teachers and teacher standards to use. We would have no way to enforce human rights and force schools to provide our kids support. No one to force them to have to justify their actions. No one else is watching. But parents are.

Is everyone’s complaint going to be successful? No. It’s not. There is common sense and then there is the limitations of law and process, with cut off dates and made up rules of trying to put a human experience into a box.

But this is how we push the line. This is how we create human rights law (BC HRT), school policy (through settlement agreements), consent resolutions (TRB complaints), orders (OIPC decisions), directions (Ombudsperson decisions and case summaries), that create tools for change. Parents can actually create these tools to pick at the system by their complaint filing and settlements.

Why on earth this immense responsibility for parents to be THE accountability system is BEYOND me.

So until the government system decides an alternative option to help us in this matter, we are on our own. (Some people think school trustees are this alternative option, but some parents feel that school trustees are just upholding the system and colluding with districts.) I don’t even know if school trustees see themselves as an accountability system to the public. Do they? I know some do… but as a whole?

Parents are powerful. The school system doesn’t want you to know this. They want you to be scared. Fearful of making decisions. Fearful of stepping out of line… and dare I say… being a trouble maker???

I don’t suggest to people that they kill a fly with a house and just start filing complaints over every issue. A lot of the time things can be resolved through internal advocacy going all the way up the chain. It’s more collaborative and can be quicker.

BUT.

If you feel like you are a hamster on a wheel and going absolutely no where. If you think they are not motivated to resolve the issues and are just using delay tactics.

Then something to keep in your back pocket….is the external complaint system.

As we navigate external complaint systems or contemplate entering them, a VERY important truth to understand is liability in education.

Every time we file a complaint, we create data. If government systems don’t hear from parents they think everything is hunky-dory. It also forces the schools to be transparent with these external complaint systems and be examined. If they feel like at any moment they are going to have to justify their decisions, they won’t feel like they can get away with stuff in the same way, right from the beginning.

Knowing that they may have to justify their decisions WITH EVIDENCE in front of the tribunal encourages them to want to limit their damage period.

Bellow are some of the decisions that parents have created through filing complaints. I have created a DECISIONS FOR ADVOCACY page under the Education Law tab. We can use these decisions in our advocacy if required. Click the button below.

Thank you parents/caregivers!! Inch by inch, we are making progress. Now we need to take these decisions and use them as our tools. For all of the areas that we still need decisions in, we still have work to do.